# Browser Compatibility for all tools

The software that ECO offers for collaboration is for the most part hosted on the internet. As such we aim to support as many users as possible by focusing on the browsers used to access our software. Unfortunately the amount of different browsers is big and we cannot accomodate all variants. We focus on the 4 major browser in the latest 2 versions when we test our software.

The browsers are:

- Microsoft Edge
- Google Chrome
- Mozilla Firefox
- Apple Safari

We generally also test on 2 major mobile operating system, with standard software:

- Apple iOS / Safari Browser
- Google Android / Chrome Browser

If you run into problems accessing our services with the supported versions, please first try to clear the cache of your browser and try again. Also test with browser in “Incognito” or “Private” mode, this can tell whether the problem could be related to a plugin in your browser. If all fails contact your IT department for assistance before you contact ECO Helpdesk at <helpdesk@eco.cept.org>[.](mailto:helpdesk@eco.cept.org "mailto:helpdesk@eco.cept.org")

<div class="pm-table-container with-shadow-observer" data-layout="custom" id="bkmrk-tool%2Fbrowser-microso"><div class="pm-table-wrapper"><table data-layout="default" data-number-column="false" data-table-width="1800" data-testid="renderer-table" style="width: 100%; height: 501.6px;"><colgroup><col style="width: 15.9676%;"></col><col style="width: 16.6828%;"></col><col style="width: 19.6614%;"></col><col style="width: 20.9724%;"></col><col style="width: 26.6921%;"></col></colgroup><tbody><tr style="height: 46.4px;"><td data-cell-background="#fd310f" data-colwidth="113.33" style="height: 46.4px;">**Tool/Browser**

</td><td data-cell-background="#fd310f" data-colwidth="113.33" style="height: 46.4px;">**Microsoft Edge \*1**

</td><td data-cell-background="#fd310f" data-colwidth="113.33" style="height: 46.4px;">**Google Chrome /**

**Vivaldi browser**

</td><td data-cell-background="#fd310f" data-colwidth="113.33" style="height: 46.4px;">**Mozilla Firefox**

</td><td data-cell-background="#fd310f" data-colwidth="113.33" style="height: 46.4px;">**Apple Safari**

</td></tr><tr style="height: 46.4px;"><td data-colwidth="113.33" style="height: 46.4px;">CEPT Portal

</td><td data-colwidth="113.33" style="height: 46.4px;">Supported

</td><td data-colwidth="113.33" style="height: 46.4px;">Supported

</td><td data-colwidth="113.33" style="height: 46.4px;">Supported

</td><td data-colwidth="113.33" style="height: 46.4px;">Supported

</td></tr><tr style="height: 46.4px;"><td data-colwidth="113.33" style="height: 46.4px;">EFIS

</td><td data-colwidth="113.33" style="height: 46.4px;">Supported

</td><td data-colwidth="113.33" style="height: 46.4px;">Supported

</td><td data-colwidth="113.33" style="height: 46.4px;">Supported

</td><td data-colwidth="113.33" style="height: 46.4px;">Supported

</td></tr><tr style="height: 46.4px;"><td data-colwidth="113.33" style="height: 46.4px;">DocDB

</td><td data-colwidth="113.33" style="height: 46.4px;">Supported

</td><td data-colwidth="113.33" style="height: 46.4px;">Supported

</td><td data-colwidth="113.33" style="height: 46.4px;">Supported

</td><td data-colwidth="113.33" style="height: 46.4px;">Supported

</td></tr><tr style="height: 46.4px;"><td data-colwidth="113.33" style="height: 46.4px;">Workprogram Database

</td><td data-colwidth="113.33" style="height: 46.4px;">Supported

</td><td data-colwidth="113.33" style="height: 46.4px;">Supported

</td><td data-colwidth="113.33" style="height: 46.4px;">Supported

</td><td data-colwidth="113.33" style="height: 46.4px;">Supported

</td></tr><tr style="height: 46.4px;"><td data-colwidth="113.33" style="height: 46.4px;"> </td><td data-colwidth="113.33" style="height: 46.4px;"> </td><td data-colwidth="113.33" style="height: 46.4px;"> </td><td data-colwidth="113.33" style="height: 46.4px;"> </td><td data-colwidth="113.33" style="height: 46.4px;"> </td></tr><tr style="height: 96.8px;"><td data-colwidth="113.33" style="height: 96.8px;">GotoMeeting/GoTo App and Teams video meeting

</td><td data-colwidth="113.33" style="height: 96.8px;">Supported

</td><td data-colwidth="113.33" style="height: 96.8px;">Supported

</td><td data-colwidth="113.33" style="height: 96.8px;">(WebApp access not supported, when connecting it will ask to start/install PC application)

</td><td data-colwidth="113.33" style="height: 96.8px;">(WebApp access not supported, when connecting it will ask to start/install PC application)

</td></tr><tr style="height: 63.2px;"><td data-colwidth="113.33" style="height: 63.2px;">Onedrive document Access **\*2**

</td><td data-colwidth="113.33" style="height: 63.2px;">Supported

</td><td data-colwidth="113.33" style="height: 63.2px;">Supported

</td><td data-colwidth="113.33" style="height: 63.2px;">Supported

</td><td data-colwidth="113.33" style="height: 63.2px;">Supported

</td></tr><tr style="height: 63.2px;"><td data-colwidth="113.33" style="height: 63.2px;">The MeetingHub

</td><td data-colwidth="113.33" style="height: 63.2px;">Supported

</td><td data-colwidth="113.33" style="height: 63.2px;">Supported

</td><td data-colwidth="113.33" style="height: 63.2px;">Supported (GoTo App must be installed on the computer)

</td><td data-colwidth="113.33" style="height: 63.2px;">Supported (GoTo App must be installed on the computer)

</td></tr></tbody></table>

</div></div> **1**) Microsoft Edge browser is the successor of Internet Explorer and the default browser from Microsoft Windows 10 going forward  
Ref.: <span data-annotation-inline-node="true" data-annotation-mark="true" data-card-url="https://en.wikipedia.org/wiki/Microsoft_Edge" data-inline-card="true" data-renderer-start-pos="2709"><span class="loader-wrapper"><span aria-label="More information about this work item" data-testid="hover-card-trigger-wrapper" role="button">[<span class="_19itglyw _vchhusvi _r06hglyw _o5721jtm _1nmz9jpi _16d9qvcn _ca0qv77o _u5f31b66 _n3tdv77o _19bv1b66" data-testid="inline-card-icon-and-title"><span class="_19itglyw _vchhusvi _r06hglyw _1e0c1o8l _2hwx1b66 _kqswh2mm" data-testid="icon-position-wrapper"><span class="_11c81o8v _2rkoyh40 _1e0c116y _kqswstnw _2hwx1b66 _4t3i7vkz _1bsb7vkz _154i1ssb _1ltv1ssb _t9ec1ooe _uiztglyw" data-testid="icon-wrapper">![](https://en.wikipedia.org/static/favicon/wikipedia.ico)</span></span><span class="_19itglyw _vchhusvi _r06hglyw">Microsoft Edge</span></span>](https://en.wikipedia.org/wiki/Microsoft_Edge)</span></span></span>

 **2)** Access to OneDrive shared documents can be blocked by local settings on your computer, if you are not able to access a shared document, and it’s confirmed to be working, please contact your IT department for assistance. ECO has unfortunately no possibility to assist with local settings.