# Forgot your password ?

If you forgot your password to login to the CEPT portal, you can request to have it reset by the system.

In the login box, click the link “Forgot password”

[![image.png](https://wiki.cept.org/uploads/images/gallery/2025-04/scaled-1680-/cNi7Xu3Il5DaXTY0-image.png)](https://wiki.cept.org/uploads/images/gallery/2025-04/cNi7Xu3Il5DaXTY0-image.png)

The system will now ask you for your email address and a captcha code to verify you are a human being asking for the password reset. Click the “send email” button when formular is filled.

[![image.png](https://wiki.cept.org/uploads/images/gallery/2025-04/scaled-1680-/Kobrls4Vwd7h8VoO-image.png)](https://wiki.cept.org/uploads/images/gallery/2025-04/Kobrls4Vwd7h8VoO-image.png)

You will receive an email in your inbox from [no-reply@cept.org](mailto:no-reply@cept.org "mailto:no-reply@cept.org") , with a one-time link to set a new password.

Click the link and enter your preferred password (**please note the requirements**) :

[![image.png](https://wiki.cept.org/uploads/images/gallery/2025-04/scaled-1680-/rOQSBgMBKMtaEjqc-image.png)](https://wiki.cept.org/uploads/images/gallery/2025-04/rOQSBgMBKMtaEjqc-image.png)

![](https://wiki.cept.org/loading.gif)If you are having problems setting a new password, please contact [helpdesk@eco.cept.org](mailto:helpdesk@eco.cept.org "mailto:helpdesk@eco.cept.org")